Part 1: Anger Management
Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when they get angry.
- Understand anger dynamics in terms of the anger cycle and the fight or flight theory.
- Know common anger myths and their factual refutations.
- Know the helpful and unhelpful ways of dealing with anger.
- Know techniques in controlling anger, particularly reading anger warning signs, using coping thoughts, exercising relaxation techniques and blowing off steam.
- Understand the difference between objective and subjective language.
- Know tips to identify the problem.
- Express a feeling or position using I-messages.
- Know skills and techniques in making a disagreement constructive, including effective negotiation and solution-building.
- Reflect on one’s hot buttons and personal anger dynamics.
- Know alter, avoid, and accept ways of responding to an anger-provoking situation.
- Understand the energy curve and how it can help in responding to someone else’s anger.
- Learn and practice de-escalation techniques.
- Gain an integrated view of anger management and how it can be best practiced.
Part 2: Emotional Intelligence
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviors, moods, and impulses, and to manage them best according to the situation. This course will give you the tools you need to be emotionally intelligent in your workplace.
- Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
- Effectively impact others.
- Uncover the best techniques for following up with the employee after the session
- People who have trouble controlling their anger
- People who are ready to truly let go of and better manage their anger
- People looking for real solutions and are willing to do the work
- Business leaders, managers, top performers, emerging leaders within your organization who want to understand emotional intelligence and anger triggers
- Anyone who wants to better manage their own emotions, strengths and skills, or the emotions and skills of their employees
This full day, two-part course is information-packed with real world, practical examples and hands on techniques to help you be prepared for all situations.
Pre-registration is required!