RLB
WINS CLEARLYRATED’S 2022 BEST OF ACCOUNTING AWARD FOR SERVICE EXCELLENCE
Clients of winning firms are 60% more likely to be completely satisfied.
Guelph, ON – April 13, 2021 – RLB, a leading accounting firm announced today that they have won the Best of Accounting Award for providing superior service to their clients. ClearlyRated’s Best of Accounting® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. On average, clients of 2022 Best of Accounting winners are 60% more likely to be satisfied than those who work with non-winning firms. RLB received satisfaction scores of 9 or 10 out of 10 from 83.8% of their clients, significantly higher than the industry’s average of 53% in 2021.
“As we have always said, our firm motto is People Count. We operate under the belief that our people are the best at what they do, and have complete faith that they will put our clients best interest first.” said Shawn Deyell, Partner at RLB. “Seeing these results only further solidifies that our clients believe in the power of our people as much as we do.”
“Winners of the 2022 Best of Accounting award for client satisfaction have demonstrated their commitment to delivering exceptional client service, even as Covid-19 has forced them to reimagine and rebuild their approach to business,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have kept the client experience at the heart of their business strategy, and it’s my honor to celebrate and showcase the 2022 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!”
About RLB
At RLB, People Count. We offer expertise beyond accounting and pride ourselves in helping business owners meet their goals. Our relationship-focused team supports nearly 6000 businesses in the Guelph, Fergus, Kitchener, Orangeville and Shelburne communities. Learn more at rlb.ca
About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
