Clients of winning firms are twice as likely to be completely satisfied. 


Guelph, ON – April 22, 2021 – RLB Chartered Professional Accountants (RLB) proudly announces they have won the Best of Accounting Award again this year for providing based entirely on ratings provided by their clients. RLB received a Net Promoter® Score of 80.2%, compared to the industry’s average of 23% in 2020. On average, clients of 2021 Best of Accounting winners are twice as likely to be satisfied than those who work with non-winning firms. 

“At RLB, we believe the foundation for business growth is trust and strong relationships,” said Bill Koornstra, Managing Partner, RLB. “We pride ourselves on our team’s commitment to exceptional client service. We are especially proud to know that our team’s dedication remained steadfast during another particularly challenging year. Despite restrictions and potential barriers, wcontinue to strive, each and every day, to empower not only our people but our clients and our communities as well.” 

“After one of the most turbulent years in modern history, winners of the 2021 Best of Accounting award have proven their commitment to go above and beyond in support of their clients,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have demonstrated their capacity to be agile, to be precise, and to prioritize the client experience above all else. It is my honor to celebrate and showcase the 2021 Best of Accounting winners alongside feedback from their actual clients on ClearlyRated.com!” 

About RLB
At RLB, People Count. As one of the largest regional accounting firms in South-Western Ontario, we take pride in our ability to provide our clients with large firm resources and expertise while maintaining small-town personal relationships and service. Learn more at https://www.rlb.ca/ . 

About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/. 

About Best of Accounting™ 
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.