Guelph, ON | April 16, 2020 – RLB Chartered Professional Accountants (RLB), accounting and advisory firm in South-Western Ontario, announced today that they won the Best of Accounting Award for providing superior service to their clients. ClearlyRated’s Best of Accounting® Award winners have proven to be industry leaders in service quality, based entirely on ratings provided by their clients. RLB received satisfaction scores of 9 or 10 out of 10 from 77.4% of their clients, significantly higher than the industry average of 45% in 2019.
“At RLB, we know that the relationship between a business owner and their accountant is a critical one,” said Bill Koornstra, Managing Partner, RLB. “We’re honoured to be recognized in this way as our team has always committed themselves to providing high quality service to our clients and remain focused on consistent improvement, day in and day out.”
“Now more than ever, providing a consistently remarkable client experience is critical for accounting firms,” said ClearlyRated’s CEO Eric Gregg. “All accounting firms attempt to deliver great service – Best of Accounting winners have proven it. I couldn’t be more proud to showcase these service leaders alongside feedback from their actual clients on ClearlyRated.com and applaud them for their commitment to service excellence at their respective firms!”
At RLB, People Count. As one of the largest regional accounting firms in South-Western Ontario, we take pride in our ability to provide our clients with large firm resources and expertise while maintaining small-town personal relationships and service. Learn more at https://www.rlb.ca/ .
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.